Return Policy

At IoT Technologies, we are committed to the quality of our AI-powered smart devices such as DripX, TrapX, and others. If you're not completely satisfied with your purchase, you may return the product within 30 days of delivery, subject to the conditions outlined below.

Eligibility for Returns

To qualify for a return:

  • The product must be unused, in its original condition, and in original packaging.
  • Returns must be initiated within 30 days of the delivery date.
  • A receipt or proof of purchase is required.
  • You must request a Return Merchandise Authorization (RMA) number by contacting us at sales@iottechnologies.io.

Items Not Eligible for Return

We do not accept returns on:

  • Used, installed, or altered devices
  • Products returned without original packaging
  • Gift cards or downloadable software
  • Custom-built or special-order hardware
  • Perishable, intimate, or personal care items
  • Any item returned more than 30 days after delivery

Return Instructions

  • Contact sales@iottechnologies.io with your order details to request an RMA number.
  • Securely package the item, including all original accessories and documentation.
  • Clearly write the RMA number on the outside of the package.
  • Ship the return to:

IoT Technologies
7925 Silverton Ave #510
San Diego, CA 92126

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method and purchasing shipping insurance for high-value items. We are not responsible for items lost or damaged during return transit.

Exchanges

We only replace products that are defective or damaged upon arrival. If you need to exchange a device for the same model, please contact us at sales@iottechnologies.io and follow the same return process.

Gift Returns

If the item was marked as a gift and shipped directly to you, you may receive store credit for the value of the return. If the item was not marked as a gift, or if it was shipped to the original purchaser, a refund will be issued to the purchaser.

Questions?

If you have any questions about our return policy or need help initiating a return, please contact us at sales@iottechnologies.io.